Support Policy Page

At Sree Dev, we are committed to providing reliable and timely customer support to ensure a smooth shopping experience for all our customers.

1. Support Channels

Customers can contact Sree Dev through the following channels:

• ? Phone Support

• ? WhatsApp Support

• ? Email Support

• ? Website / App Support (Contact Form)

Support details will be shared on our official website and order communications.

2. Support Availability

• Business Days: Monday to Saturday

• Working Hours: 9:00 AM – 6:00 PM

• Closed: Sundays & Public Holidays

Support requests received outside working hours will be addressed on the next business day.

3. Types of Support Provided

We provide assistance for:

• Order placement & tracking

• Payment-related queries

• Delivery issues

• Returns, refunds & replacements

• Product information & availability

• Account or login issues (if applicable)

4. Response Time

• Initial response within 24 business hours

• Resolution time may vary based on the nature of the issue

• High-priority issues (damaged/wrong items) are handled on priority

5. Customer Responsibilities

To help us assist you better, customers are requested to:

• Provide correct order ID and contact details

• Share clear photos/videos for damaged or incorrect products

• Raise issues within the specified time mentioned in our Return Policy

6. Escalation Process

If your issue is not resolved within the expected time:

• You may request escalation to a senior support executive

• Escalations will be reviewed and resolved within 2–3 business days

7. Support Limitations

• Support is provided only for orders placed through official Sree Dev platforms

• We do not provide support for third-party seller issues unless specified

• Misuse or abusive communication may lead to support suspension

8. Policy Updates

Sree Dev reserves the right to modify this Support Policy at any time without prior notice. Updated policies will be posted on our website/app.

9. Contact Information

For customer support, reach us at:

SREE DEV GROUPS
H-31/4, Chitra Complex, TNHB Phase 2 Road, Gati, Vallan Kumaran Vilai, Nagercoil, Kanniyakumari, Tamil Nadu, 629002.
+91-9363037723