Return Policy Page

At Sree Dev, customer satisfaction is our top priority. We take great care in delivering quality products. However, if you receive a damaged, defective, or incorrect item, we’re here to help.

1. Eligibility for Returns

You may request a return or replacement if:

• The product received is damaged

• The product is defective

• You received a wrong item

• The product is expired (for food items)

? Important:
Return requests must be raised within 24–48 hours of delivery (as applicable).

2. Non-Returnable Items

The following items are not eligible for return or refund:

• Opened or used food products (banana powder, snacks, oils, etc.)

• Products damaged due to customer mishandling

• Items returned without original packaging

• Items purchased under clearance or special offers (unless damaged)

3. How to Raise a Return Request

To initiate a return:

1. Contact us via WhatsApp / Email / Phone

2. Share your Order ID

3. Provide clear images or video of the issue

Once verified, our team will guide you through the next steps.

4. Replacement Policy

• Approved returns will be replaced with the same product

• If the product is unavailable, you may choose:

  • A refund, or

  • An alternative product of equal value

5. Refund Policy

• Refunds will be processed within 5–7 business days after approval

• Refunds will be credited to:

  • Original payment method, or

  • Bank account (for Cash on Delivery orders)

6. Shipping Charges

• If the return is due to our error (damaged/wrong product), return shipping is free

• If the return is due to customer preference, shipping charges are non-refundable

7. Cancellation Policy

• Orders can be cancelled before dispatch only

• Once shipped, cancellation is not possible

8. Contact Information

For any return, refund, or cancellation queries, contact us:
Mobile : 9363037723
Email : sreedevgroups@gmail.com